SHORT ANALYSIS OF DUTCH-BANGLA BANK LTD

Introduction:

An information system can be defined technically as a set of interrelated components that collect process, store, and distribute information to support decision making and control in an organization. In addition to supporting decision making, coordination, and control information systems may also help managers and workers analyze problems, visualize complex subject and create new products.

Information systems contain information about significant people, place, and things within the organization or in the environment surrounding it.

By information we mean data that have been shaped into a form that is meaningful and useful to human beings.

We know that today’s business fully depends on information. If any organization competes with global market successfully then this company must collect more information regarding their business. Information systems have become essential for helping organizations deal with changes in global economies and the business enterprise. Information system provides firms with communication and analytic tools for conducting trade and managing business on a global scale. Information systems are the foundation of new knowledge based products and services in knowledge economics and help firms manage their knowledge assets   

At last I say that today it widely recognized that information systems knowledge is essential for managers because most organizations need information systems to survive and prosper. Information systems can help companies extend their reach to faraway location, offer new products and services, reshape jobs and work flows, and perhaps profoundly change the way to conduct business.

Information systems of Dutch-Bangla Bank Ltd:

The information system of Dutch-Bangla Bank Ltd is different. Actually this bank completes their different types of work depending on computer technology. The branch of this bank is 65 but ATM Booth are current 500 and 350 are processing. Without computer technology ATM Booth are fully unable to do the work. All branches of this bank also use computer for complete their different types of work such as maintaining employee records, payroll processing, accounts receivables, accounts payable stock control and other records.

  Dutch-Bangla Bank Limited (DBBL) undertakes a project with BASIS (Bangladesh Association of Software and Information Services) to award the best IT uses by Bangladeshi companies.

DBBL and BASIS organized IT award-giving ceremony in this regard. The award Ceremony was held on 30th November 2005, which was the day before last day of BASIS SOFfEXP02005 (November 27-December 01, 2005). This was a gala evening (with dinner and cultural program) attended by around 700 dignitaries including government high officials & policy makers, corporate heads, representatives from development agencies, IT policy makers, academicians and the IT industry members.

In this regards, DBBL's contribution in supporting this event was 50% of the estimated cost with Tk. 6.25 Lac.

  Dutch- Bangla Bank use computer widely implemented area for meeting the financial needs by saving computers access time globally. Customer can use a web browser to access their accounts, balance check books, transfer funds and even pay bills online. By using computer this bank serve some services these are:

 * Money Link     

* Phone Link

* Tele Banking

* ATM

* On Line Banking

* Debit Cards

* Credit Cards

* Smart Cards

MONEY LINK:

The money links the name of banks service automated teller machine service. Through this, customers are able to withdraw cash from their accounts, 24 hours a day, and seven days a week.

PHONE LINK:

The phone link represents a state of the art technology in the banking sector. Through this service, account holders may avail of the conveniences of doing a host of peripheral banking works on the phone.

By dialing a designated number, customer receives automated response, which guides the caller step by step, through the transaction or operations. The following services are available to the account holders through phone-link 

service:

*Inquiry on product services.

*Change of accounts address.

*Informing the bank lost/captured money link ATM card.

*Stop cheque instruction.

*Order for pay order or DD preparation.

*Status inquires on remittance.

*Renew of FDR and other accounts opening assistance.

TELE BANKING:

It is another type of voice prompted electronic banking system in which a touch-tone phone is used. Here the services are:

-         Check account balance.

-         Receive balance and transaction reporting.

-         Communicate with bank employee via e-mail

ATM:

ATM is a self service device for producing teller services to banks clients. This can be defined as tellers designed for unattended customer use. This is also a form of electrical fund transfer (EFT). The main services are:

·        Cash Dispensing.

·        Dispensing of travelers’ cheque and foreign currency.

·        Deposit of cash.

·        Deposit of cheque, pay order, draft etc.

·        Transfer of funds between accounts.

·        Bill payment.

·        Full statement producing.

·        Balance enquires.

·        Request for cheque book.

·        Notice of withdrawal.

·        Pass book update.

·        Different loan application and inquiries.

ON LINE BANKING:

The following services are available in this system.

Ø Review balance, loan interest rates, savings, checking, and transaction histories.

 Ø Apply for a loan.

Ø Transfer of fund between accounts bearing the same account number or other authorized accounts.

Ø Review pay-off accounts, monthly payments and due dates.

Ø Down load accounts histories.

Ø Payment of bills from home or office.

DEBIT CARD:

Using debit card one can use his deposit money only, cash withdraw, buying, paying bills etc can be done using this cards.

CREDIT CARD:

There are various types of credit cards:

-Credit card

-Visa and Master card credit cards

-Charge card

SMART CARD:

In smart card you can keep different types of information. For example one person may have different cards for different purposes so he has to carry a lot of cards. But if he uses smart cards he can get all cards services by using only one card.

 Internet Banking of Dutch-Bangla Bank ltd:

Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and satisfaction and to become their first choice in banking. Taking cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that upholds and epitomizes its vaunted marques "Your Trusted Partner".

ATM of Dutch-Bangla Bank Ltd:

You can find DBBL ATMs beside your home, in your office premise, nearby market, kacha bazar, university, college & school premises, Airport, Railway stations etc., throughout the country. All the ATMs can accept DBBL-NEXUS ATM / POS card, DBBL-Maestro/Cirrus Debit card and DBBL Credit card.

Using any of the DBBL ATM pools any where in the country, you can perform the following:

• Account balance enquiry
• Cash withdrawal – 24 hours a day, 7 days a week, 365 days a year
• Cash deposit to a certain number of ATMs any time
• Mini statement printing
• Statement request
• PIN (Personal Identification Number) change
• Request for Cheque Book
• Fund transfer within your own accounts
• Payment of mobile/T&T phone, Gas, Electricity, Water, Internet, Credit Card bills from your savings/current account
• Payment of School/College/University fees by debiting your savings/current account

Purchase of activation number for Mobile/ Internet pre-paid cards

Point of sell of Dutch-Bangla Bank Ltd:

You can find DBBL POS terminals in almost all the district towns/cities, your nearby shops, restaurants, hotels, schools, colleges, universities, bus terminals, railway stations, travel agencies, etc., throughout the country.

All the POS terminals can accept DBBL-NEXUS Debit card, DBBL-Maestro/Cirrus Debit card and DBBL Credit card.

You can use DBBL-Maestro/Cirrus Debit card from any Maestro/Cirrus network worldwide. This would open access to more than 300,000 Cirrus ATMs in around 100 countries. You can make payments for purchases in more than 800,000 Maestro outlets (POS terminals) worldwide.

Merchant, being customer of DBBL, will get his bills credited to his account automatically

Submission of bill is not required.

You will enter into the era of Plastic money through DBBL card services. This will eliminate the risk and hazard of carrying cash.

Low annual/replacement/renewal fee for DBBL cards.

Low commission for the merchant for all types of transactions by DBBL cards.

All the POS terminals and ATMs are controlled by the world famous, secured & robust switching software – IST/Switch of Oasis Technology Ltd., Canada.

Location of ATM:

DBBL ATM`s Located at…..

List of DBBL ATM ( Area Wise)

Dhaka Savar Gazipur Manikgonj Tangail Narayangonj Narsingdi

Chittagong Khulna Sylhet Moulvibazar Sunamgonj Bogra Barisal

Rajshahi Comilla Feni Cox's Bazar Chowmohoni Mymansingh Shahzadpur

Saidpur Rangpur Jessore Pabna Madaripur

Limitations of Information system of Dutch-Bangla Bank:

All things in the world are limited with their works. It may be organization or any powerful creation. So, this limitation is natural. For this reason, Dutch-Bangla Bank has some limitations which are the great impediment about their information Technology. The fundamental barriers or limitations of information are as follows:

F  Lack of adequate Banking On-Line resources: Dutch-Bangla Bank is a new invented and updated Banking system. They are trying to equal with other developed countries Banking system but it has not adequate On-Line resources.

F  Lack of Inadequate brunches: Probably it has more than 60 brunches but it’s not fulfilling the demand of the people.

F   ATM booth’s servicing problem: Most of the time some machines are out of service.

F   Lack of money in ATM booths.

F  No deposit machine.

F  No POS machine in brunches.

F  No brunches in remote area.

F  Use back-dated software.

F  Lack of banking advertisement.

Suggestions:

There are some suggestions for developing Ducth-Bangla Bank Ltd is as follows:

           

¯ Need  the software to be upgraded.

¯ Appropriate maintenance and regular monitoring of ATM booths are required.

¯ Need additional human resources.

¯ Machinery need to be up-dated.

¯ As an On-Line banking system POS is essential       in each brunch.

¯ To save time, deposit machines should be installed in ATM booths.

¯ Effective and quick networking system is to be operated.

¯ Use Easy accessible to on-line banking system.

Strength:

Strong Brand Name

Financial capacity

Skilled Human Resources

Contemporary Automation System

Proper Banking channel

One stop customer Service

Weakness

Centralization

Poor IT Infrastructure

Few ATM Booths

Less HR in Front Desk

Opportunities

Huge Market

Better IT Infrastructure

Expanding More Braches and Booths

More SME facility

Threats:

More Competition

Political Instability

Binding s from Central Bank

Conclusion:

To sum up, it can be said that though the Dutch-Bangla Banking system has some lacking in operating the banking activities electronically. It has introduced a new beginning in the effective banking system and is playing an important and pioneering rule to make people interested in on-line banking system.